Categories: You will see them down the left side of the screen, and clicking on one will open the sub-categories beneath it. Clicking on a sub-category will display all the items in that sub-category. Items may appear in more than one category.
Search: This is a great way to find items in the store. The search feature is selectable from the left side menu at the top. You can type in any search term (e.g. "tie", "umbrella", "badge", etc.) or the full or partial R-H item number if you know it, and it will return all items which match your search criteria.
Shopping Basket: As you click and purchase items from the store, they will accumulate in your shopping basket. You may check the contents of your basket at any time, and if you are finished shopping at that point, simply continue to checkout from there. If you'd like to continue shopping, there is a button at the bottom of the basket screen which will always take you back to the screen you were at just before that. Your shopping basket will time out after 20 minutes of inactivity, in which case you will have to add your items again.
Pricing: All quantity pricing will be shown on items for which price breaks are available. If you have to enter items one at a time to specify engraving instructions, the shopping basket will re-calculate your pricing and will reflect the correct quantity pricing based on all items in your basket.
Engraving: Some items have engraving included - others have engraving available for $.20/character. The shopping cart will calculate your engraving cost. We do expert engraving in-house, and our engraving personnel are second to none anywhere. We also have in-house sandblasting equipment for crystal etching. We maintain precise control of quality and can also get your order to you on time. When purchasing more than one of any item that has engraving instructions, please purchase the items one at a time so that you will have the opportunity to specify the engraving for each item. For example, if you are ordering 5 of the same plaque, each with separate engraving instructions, add them to your shopping basket one at a time so that you can specify the individual engraving.
Checkout: When you are finished shopping, click from your basket display or the top right of the screen to enter the secure checkout process. Each screen will explain what information is being collected and what the next screen will be for. Basically you are reviewing your order, giving us shipping instructions and payment information, entering any final special instructions and your club information, and finalizing your order.
Payment Terms: You may use your credit card with confidence. All credit card transactions are handled on a secure server using the latest Secure Socket Layer technology. Your credit card will not be charged until your order is shipped. If we have to make a partial shipment, your card will only be charged for the merchandise that is shipped.
Shipping: You may specify your shipping choice on the checkout screen. Shipping defaults to "Best Way" and if you have no special requirement please allow us to pick the most appropriate way to ship your order. Our shipping department is not a profit center - we invoice shipping charges at actual cost. Our main concern is to get your order to you the fastest and least expensive way that will meet your "need by" date.
Confirmation: You will receive a confirmation email from the online store as soon as your order is submitted. A second email will be sent as your order enters our main computer system if there are items on backorder that you need to be aware of, and a final email is sent when your order has shipped. Any backordered items will be shown on the shipping confirmation email.
If you have any questions or comments about our online store, please contact our help desk by clicking here.
